ASU provides @asu.edu email addresses to people affiliated with ASU at the beginning of their affiliation. Faculty and staff are typically given two addresses:
- Firstname.Lastname@asu.edu
- ASURITE@asu.edu.
If Firstname.Lastname is a duplicate, then a variation (e.g., adding middle initial) is used. You have the option of setting up additional addresses, called "aliases".
The two addresses originally assigned to you are basically permanent, i.e. you will have those for life and you cannot delete them. You can delete aliases you have created, of course.
Mail sent to your @asu.edu address passes through to the mail service and account that is specified in the ASU Electronic Post Office (ASU EPO). There is no mailbox or mail service directly associated with your @asu.edu address. The ASU EPO is an email forwarding service.
Typically, ASU sets up the appropriate mail service address in the EPO for you when you establish an account on ASU Outlook or ASU Gmail. This may make it seem to you that your @asu.edu address IS your ASU Outlook address or your ASU Gmail address. It actually isn't. Those services have "direct" addresses that could be used, bypassing the EPO.
If you are using ASU Outlook/Exchange, your direct email address is your ASURITE UserID @exchange.asu.edu.
If your service is ASU Gmail, your direct (not through the ASU EPO) address is your ASURITE UserID @email.asu.edu.
You can see these addresses in the Manage Your ASU Email Address interface (see the "How to use it" tab). It is up to you whether you tell people to send mail to you @asu.edu or to a direct mail service address.
Your official @asu.edu addresses are what ASU uses for official email communication. Some ASU services require you to use your official @asu.edu email address for communication.
You can direct the ASU Electronic Post Office to deliver your @asu.edu mail to one of two places:
- MS Exchange for ASU (ASU Outlook). This is available only to ASU employees, emeritus/emerita faculty and those who retired before 1 July 2019.
- Gmail for ASU
Beginning in March 2024, you can no longer forward @asu.edu mail to a non-ASU email service. As a result of enhanced security measures implemented by major mail carriers, mail forwarded to a non-ASU service may not be delivered to you successfully.
It is possible to forward mail to an ASU email service and from that service to your non-ASU service. But this is not desirable, as mail that is from an ASU address will not forward out of the ASU mail service, and you most likely will not see it.
To check or adjust your forwarding settings, please complete the following steps:
- Go to your My ASU portal.
- Select the "Profile" tab in the top navigation.
- Scroll down to "Contact Details" and click on the dropdown menu option labeled "Email."
- Click on "Manage your ASU email address."
- Select "MS Exchange for ASU" or "Gmail for ASU" to request the change to email delivery
- Once the verification email is received within the email service you have chosen, click on the link provided in the email to verify your choice and complete the change.
For more information search the ASU ServiceNow Knowledge Base on "How Email is Delivered". Note: You will need to be logged in to the ASU website with your ASURITE User ID and password to manage your ASU email address or to access ServiceNow.
